Refund policy

RETURNS

Returns can only be accepted when approved by a member of Meon Ltd staff and returns note number given. Meon Ltd reserves the right to levy a 20% handling carriage charge on goods supplied in accordance with the customer’s order but subsequently returned, provided the goods are returned in good saleable condition and all packaging as new.

 

Goods which are specially ordered, made to order, printed, badged or in any other way personalised are NOT returnable.

 

RETURNED GOODS

All sales are final.  The company does not trade on a ‘sale or return’ basis.  We do accept returns subject to the following conditions.

 

1. Proof of purchase (relevant LM number required).

 

1. Returns Authorisation Note must be obtained prior to returning any goods; this includes items returned in person to our collection point.
2. Meon Ltd reserves the right to levy a 20% handling carriage charge on goods supplied in accordance with the customer’s order but subsequently returned.
3. All goods must be returned back to Meon by the customer in good condition, in original packaging, not damaged or opened.
4. Customer is to pay for any costs incurred with returning goods to Meon.

 

1. Meon retain the right to refuse credit on goods should the company deem them to be unsuitable for resale, and disposal may be charged for.

 

1. Goods which are specially ordered, made to order, printed or special aggregates will not be accepted back for returns under any circumstances.

 

1. Meon Ltd reserve the right to decline any returns if the requested return date is more than 28 days from date of purchase.

 

1. Meon reserve the right to restrict the credit to a maximum value of 10% of original order value (before re-stock charge).
2. Goods that reach the customer in unusable condition will of course be replaced and no handling charge will be made under these circumstances.