Order and Delivery FAQ's
We've put together some commonly asked questions to give you more information about Meon's products and services.
If you have a question that you can't find the answer to, please use the contact page to get in touch.
What are your standard shipping terms?
Next working day for mainland UK. Up to 3 days for highland & islands
Do you offer same-day delivery?
Yes, price depends on product and address. Please call and we will confirm at point of order
Do you deliver on weekends?
As a rule, no - However you can request Saturday delivery for an extra charge, can’t always do hazardous Saturday deliveries so have to check.
Who do you use for deliveries?
APC - https://apc-overnight.com/receiving-a-parcel/tracking
Dx - https://my.dxdelivery.com/
Palletways - https://www.palletways.com/track-order
Hazchem - https://www.hazchemsafety.com/dpd-tracking/
How long do I have to wait for back orders?
Depends on availability at suppliers. We commit to a weekly progress update if longer than 5 working days.
I have an order that has a non-stock item on it, can I get the items in stock sent up ahead?
Yes, ask at point of order or reply back to Order Acknowledgement
Who do I contact if my delivery hasn’t arrived when promised?
Contact our order fulfilment team on 023 9220 0606
Can my delivery be left if I’m not in?
Yes this can be arranged with APC and Palletways. However Hazchem do not offer this service due to insurance
Does my delivery have real-time tracking?
Yes APC and Palletways can. However Hazchem do not offer this service.
My delivery has arrived damaged, how do I arrange for a replacement?
Contact our customer services team firstname.lastname@example.org 023 9220 0606 and they will log a claim and send out replacements. Photos of damage are appreciated
How long will it take for my collection to be ready?
Approx. 30 mins for off-the-shelf items. Manufactured items (stencils/paint/resin) – check for approx. time at point of order
Can I pay upon collection of goods from Meon?
No, we require payment before collection
Where do I go to collect my order?
Unit 1, Portsmouth. Head for the the door marked collection point
What are the opening times for collections?
Our collections department is open from 07.00 to 16.30, Monday to Friday.
Do you have a trade counter?
No, it’s collection point only
What is your returns policy?
Section 8 of t&cs –https://meonuk.com/pages/terms-conditions. Return only of stock items. Subject to 20% restock and carriage charge
How do I return a product if I no longer need it?
Contact us for return authorisation. We can arrange carriage or bring back yourselves
My product is faulty, who do I contact to get this sorted?
Contact our customer services team on email@example.com 023 9220 0606. Photos/videos of damage are needed as supporting evidence